Last updated: July 24, 2026
Thank you for shopping with Slim My Bag. This Shipping Policy explains how orders placed through slimmybag.com are processed, shipped, and delivered.
Free Shipping on Orders Over $59
Eligible orders of $59 USD or more receive free standard tracked shipping. The qualifying amount is calculated after discounts and before taxes. Shipping charges for orders below $59, together with any available upgraded services, are shown at checkout.
Order Processing
Orders are normally prepared within 1–2 business days. Business days exclude weekends and public holidays. Processing can take longer during high-volume periods, product launches, or when payment or address information requires verification.
Estimated Delivery
Standard shipping normally takes approximately 8–15 business days after dispatch. The estimated total time from order placement to delivery is therefore approximately 9–17 business days.
Delivery estimates are not guarantees. Customs reviews, weather, carrier disruptions, peak-season volume, remote-area delivery, and incomplete or incorrect addresses can cause delays.
Shipping Origin and Carrier
Orders may be dispatched from our fulfillment partners in Zhejiang, China, using YunExpress or another comparable tracked delivery partner when operationally necessary. Final-mile delivery may be completed by a local postal or courier service.
Tracking
When your order ships, tracking information will be sent to the email address used at checkout. Tracking events can take several business days to appear after dispatch.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not collected by Slim My Bag.
Address Changes
Please review your shipping address before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee an address change after fulfillment has started or the parcel has shipped.
If a parcel is delayed, returned, or lost because the customer supplied an incorrect or incomplete address, additional shipping costs may apply.
Delayed or Lost Packages
If tracking has not updated for an extended period, or the delivery estimate has passed, email support@slimmybag.com with your order number. We will review the tracking information and work with the carrier where appropriate.
If tracking shows “delivered” but the parcel cannot be found, check with household members, neighbors, building staff, and the local carrier before contacting us. Please report the issue within 7 days of the delivery scan.
Damaged, Incorrect, or Missing Items
Inspect your parcel promptly after delivery. Contact us within 7 days if an item is damaged, incorrect, or missing. Include your order number and clear photos of the parcel, shipping label, and affected item so that we can investigate and provide an appropriate remedy.
Contact
For shipping assistance, email support@slimmybag.com.